Create Notification with a link to the record

Hello,

I recommend to check the realisation in base functionality. When case reopens, the notification is sent. Business process that is responsible for it calls "RunSendNotificationCaseOwnerProcess". Please note, on this process element and class http://prntscr.com/n3pl3e



Best regards,

Alex

Alex_Tim,

Hi Alex,

any update realted to this issue?

Thanks!

Hello,

You need to ensure that the fields "Object" and "Unique caption Id" in the given Reminding are properly filled.

• "Object" should reference the required entity, such as Lead.
• "Unique caption Id" should point to the specific record within the Lead entity.

This setup ensures that the notification is clickable and directs the user to the correct record when clicked.

Hope this helps!