Bug-report. An error occurred while reading the file (Message: The URL to the object was incorrectly formed)

Symptoms

Error while loading the presentation.

Type: Terrasoft.FileException

Message: Error while reading the file

Additional information:

Name: https://ourcompany.bpmonline.com/0/ServiceModel/EntityDataService.svc/ActivityFileCollection(guid'71fff37b-3e84-4042-a7bb-ec1b49876e1b')/Data?ForceUseSession=true&X-Terrasoft-Mobile=true

Call chain:

failure@file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/Documents/BPMonline700/AppStructure/rev_1/src/MobileUtilities.js?hash=b1e737c2-e66b-4a95-b823-bab46756b5b5:278:38

callback@file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/appV1/Common/lib/SenchaTouch/sencha-touch-all-debug.js:10397:31

Terrasoft.File.callFailure@file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/appV1/Common/Terrasoft.Mobile.Combined.js:4418:16

failure@file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/appV1/Common/Terrasoft.Mobile.Combined.js:4463:20

callback@file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/appV1/Common/lib/SenchaTouch/sencha-touch-all-debug.js:10397:31

file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/appV1/Common/Terrasoft.Mobile.Combined.js:4788:18

file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/plugins/org.apache.cordova.file/www/DirectoryEntry.js:112:22

callbackFromNative@file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/cordova.js:288:57

file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/cordova.js:1098:35

nativeEvalAndFetch@file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/cordova.js:1106:13

nativeCallback@file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/cordova.js:1095:38

global code@file:///var/mobile/Applications/12072E52-5AC6-48DB-B608-A61D72AA7758/bpm'online.app/www/appV1/MobileApp/MobileMainPage.html:1:47

Type: Terrasoft.FileSystemException

Message: URL to the object is incorrectly formed

Additional information:

Code: 5

Data: {

"code": 5

}

Cause

Bpm'online does not support working with files that contain the slash symbol (“/”) in the title. Since a link to a knowledge base article is, in fact, a link to a file, the application ignored this link and did not load anything locally.

Solution

What needs to be done:

- Rename the necessary knowledge base article;