Using Exchange account to notify case reception & updates
Hi, somebody has used an Excahnge account to define as Case Notification.
I'm Trying and doesn't works, I don't want to use this account associate to login using it, only associate to create, escalate y case notification
1.- Exchange emails doesn't arrives to bpm'online
2.- Of course cannot use to the case notification
Somebody qith better luck than me?
Thanks in advance
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Dear Julio,
Exchange mailbox can be used for the cases management as well as the IMAP one. Is you notice that the emails are not coming through to the system, most likely, the mailbox was linked incorrectly. I'd advice you to check the server settings in bpm.
Lisa
Thanks Lisa, could we review this tomorrow, by remote ideally? is there any task must I review with the Excange service provider before, such some kind of relation of confidence between exchange and bpm'online?
Dear Julio,
Please write to support@bpmonline.com to schedule a remote connection.There are no specific preparations for that that should be done on your side.