Bpm'online mobile bug report Type: Terrasoft.ODataItemNotFoundException Message: The Contact element is not found

'Bpm'online mobile bug report Type: Terrasoft.ODataItemNotFoundException Message: The Contact element is not found 

Type: Terrasoft.ODataItemNotFoundException 

Message: The Contact element is not found 

Addtional information: 

{"error":{"code":"1","message":{"lang":"","value":"Элемент Contact не найден"},"innererror":{"message":"The Contact element is not found","type":"Terrasoft.Common.ItemNotFoundException","stacktrace":"   at Terrasoft.Core.Entities.Services.EntityLazyProxy.<>c__DisplayClass7.b__6()\r\n   at Terrasoft.Core.Entities.Services.EntityLazyProxy.<>c__DisplayClass2.<.ctor>b__0()\r\n   at System.Lazy`1.CreateValue()\r\n   at System.Lazy`1.LazyInitValue()\r\n   at Terrasoft.Core.Entities.Services.EntityLazyProxy.SaveChanges()\r\n   at Terrasoft.Core.Entities.Services.ServiceContext.SaveChanges()\r\n   at System.Data.Services.DataService`1.HandleNonBatchRequest(RequestDescription description)\r\n   at System.Data.Services.DataService`1.HandleRequest()"}}}

Cause

An attempt to open a record that has been deleted in the desktop application in a mobile app. 

Solution

To resolve the synchronization issue:

1. Start the synchronization and make sure that the correct date/time of the last synchronization (current date and time) appears in the settings.

2. Clear the cache of the mobile app (click the “Clear cache” button in the settings). If you can't find the button, use the demo login feature first (the demo login button can be found on the authorization screen), and then try clearing the cache again.

3. Start the synchronization again.

Additionally, check if all acess rights are distributed correctly.