Sales_Creatio
7.18

Hi,

I've replaced the "Product" object and added some other fields. but when i'm trying to add these field on the "product edit page", these fields are not available on the "edit Product's" drag&drop fields: ..... Any idea ??? 

 

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Hi Eran, 

unfortunately at the moment it is not possible to add a column with a datatype different from the 6 basic datatypes displayed at the edit page section. So datatypes like color or file for example are not available.

I will register a case for the R&D department so they can develop this functionality for further releases.

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Print
communication options
Sales_Creatio
7.17

Hi,

 

I am trying to set up a print template for [Contact section]. 

One of the details I want to print out is the phone number which is listed in the field 'communication option' of [Contact section]

I am trying to find that info in 'set up report data' in the printables reports but can not see the data

 

Any one can help please

 

Thanks

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Best reply

Hello Minh,



Try do not to use the "contact communication option" object.

You can find the phone number directly in the contact object:





Best regards,

Bogdan

Hello Minh,



Try do not to use the "contact communication option" object.

You can find the phone number directly in the contact object:





Best regards,

Bogdan

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Sales_Creatio
7.18

Hi Team,

 

I have a use case where our customers have more than 3000 records having profile photos linked with records. We have to migrate those photos to new Creatio production instances.

 

What we are trying is in below steps : 



Step 1: uploading the photos/Images in Attachment table.

Step 2: Adding a record in SysImage Table using business process from Attachment Table(step1).

Step 3: Updating the created record Id of SysImage in "PhotoId" of Contact section.



Issue : All the steps are working fine but Image is not reflecting against the contact using this approach.



Can anyone please tell us the reason for it? 

 

Support team suggestion https://community.creatio.com/questions/import-photo-image-imageapiservice



I have gone through this link, but didn't understand Ryan's suggestion correctly. 



My questions related to Ryan's code  is below : 



1. "var url = "https://somewebsite/someimage.png" -- What is this url supposed to be? 



2.  Do I need to write the give code in source code schema and then use it ?



3.  Since the customers have 3000 photos of contacts then how this code will find correct photo of correct contact? Actually what modifications is required before using this piece of code ?

 

 

 

 

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Hi Akshit,

 

Answers to questions related to Ryan's code:

 

1) This is the URL to a separate resource where an image is located (direct link to an image)

2) You can do it either in the source code inside the app or create an integration that will connect to the Creatio app and perform an update of the image

3) You have to create a logic that will go through 3000 records (a cycle I guess or an array and execute the logic for each item of this array using standard C# approaches of processing several records)  and execute the logic for these records.

 

Best regards,

Oscar

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Sales_Creatio
7.18

Hi Creatio Community

 

I need help in applying red asterisk (*) with the required field values using CSS.

Can you suggest some me method for the same. 

I tried using the below given code in the span tag of the field label in CSS client module of the section but it didn't work.

 

  .required:after {
    content:" *";
    color: red;
  }

 

Provide some method of applying the asterisk sign with the required field labels.

 

Thanks in advance

 

Sarika

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Hi Sarika,

 

This is the question regarding CSS formation, feel free to reach out to official forums and websites (here is a couple of websites:

https://developer.mozilla.org/en-US/docs/Web/CSS

https://www.w3schools.com/css/

) related to CSS functionality.

 

Best regards,

Oscar

Hi Sarika,



Since It's OOTB.

You can mark your field required in the section wizard of the corresponding section.



Please provide your scenario if it couldn't be achieved via section wizard.



BR,

BHoobalan Palanivelu.

 

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Sales_Creatio
7.18

Hello Creatio Community,

 

How can we fix custom filters for detail records. For instance, there is a month lookup in the detail record. I don't want to repeatedly navigate to the options to apply filter and then select the month column followed by selecting the month name from the lookup.

 

I want a custom filter readily available on the top of the detail records wherein I only have to select the month name from the filter. How can I achieve this?

 

 

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Hello Sarika, 



Your business task can be achieved only via development. 

 

You can take an example of the filter from the Timeline detail. The example can be found in TimelineFiltersSchema detail.

 

This article could be also useful for you:

https://academy.creatio.com/documents/technic-sdk/7-13/adding-quick-fil…



Best regards,

Bogdan

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Hi Team,

 

I want the Ratio of First and Second column values in the third column in the below given chart.

 

 

 

The calculation is happening for the rows perfectly but due to the default summing up of the column values functionality of charts in creatio , The Ratio is not getting calculated. Ideally for the Final result, the ratio of 1,211,599.69 to 1,040,218.78 should be 1.164 instead of 18,128.5.

 

 

Kindly help me getting the correct result.

 

Thanks,

 

Sarika

 

 

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1 comments

Hello, 



It seems like we need to take a closer look and get more details on the reported behavior. 

Please contact our support team via email: support@creatio.com and provide us with more detailed information about the issue. 



Kind regards,

Roman

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Hi Team,

 

I want to hide or restrict the Select Fields to Display option from specific users on Second Records Page.

 

Kindly help me achieve this.

 

Thanks in advance

 

Sarika

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Hi Sarika,

 

Thank you for your question!

 

At the moment, there is no standard tool that allows restricting columns setup (Select fields to display) for separate users or roles, and our R&D team is aware of this functionality implementation need. I have also informed them about your request so to raise the priority of this problem. As a workaround you can try to use development tools as far as the visibility of this button is bound to the attribute, which is set as "True" by default; the value of this attribute can be changed only by the means of development (adding the custom code). 



There is already exists a quite similar task on the Creatio Community here. In case this functional request will be in high demand it can be implemented into OOTB logic in future releases as well.

 

Best regards,

Anastasiia

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calendar
Business Process
case
Sales_Creatio
7.18

Our business process prompts the user to create a follow up calendar event if the current call event is listed as 'call later.'  Currently the process creates a new call task which OOTB opens a new call task screen. This isn't intuitive because the user cannot see their own calendar availability. I want to set the process to open their calendar view first where the user can confirm time/availability and manually add the task from there. I cannot find a way to open to the calendar view directly from the business process. Is there a way to do this?

 

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Dear Susan, 

we are currently investigating this case in order to find a possible ways of implementing this functionality. As soon as possible we will let you know with the update.

Pre-configured page cannot open the section, so you will need to create a logic with the script task that will send a socket message to the client (using MsgChannelUtilities.PostMessage method and the ClientMessageBridge (as described here)). Since the message should be received on any page you will need to replace the BasePageV2 module and add the message and the handler for the message there.

 

The handler should use the code similar to the one below:

this.sandbox.publish("PushHistoryState",{
                    hash:"SectionModuleV2/ActivitySectionV2/"
                });

so that the handler could open the ActivitySectionV2. But there is a problem with this: the activity section will be opened either in the schedule or grid view (depending on the last active view selected by the user for which the activity section will be opened). In this case you will also need to create some additional logic that will set the schedule view as an active view when opening the section from the message handler. The methods to override are initDataViews and loadActiveViewData.

 

Best regards,

Oscar

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saveprintable
Sales_Creatio
marketplace
7.18

Hi,

 

I'm trying to configure 'Save Printable' process element from Creatio Marketplace. It is required to select value from File Schema for File object parameter. But in my case File Schema is empty. 

What should I do in this case? I really hope for your support.

 

BR Taras

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Hi Taras!

You have to use another lookup, named 'Schema'.

That said, note that Creatio will take the value of the "Id" column with your current setup. However, the "File object" field must contain the value of the "Uid" column. In this case, you should read the value of the "Uid" column from the "Schema" object and pass the value to the "File object" field as a process parameter.



Also, Creatio includes a similar functionality out-of-the-box since version 7.17.1

I recommend using the standard "Process File" element in business processes. https://academy.creatio.com/docs/user/bpm_tools/process_elements_refere…

Hi Taras.



Did you figure out what assembly file schema belongs to?

I can read File Schema if my BP is in Custom but not in my Own Package.



Regards,

Solem A.

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Sales_Creatio
7.18

Hi Team,

 

I have a use case where our customers have more than 3000 records having profile photos and attachments linked with records.

 

I know that using excel import methodology we can migrate information but I am not sure that profile photos & attachments migration could be possible this way?

 

We have to migrate information on Cloud Instances of creatio.

 

Please advice me the correct approach of migrating/transferring the profile photos and attachments so that they will be automatically attached ( profile photos should reflect in profile photo part of contact) with their corresponding records.

 

Really appreciate your help!

 

Thanks!

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Hello Akshit, 

 

Please check the related to this question posts on our Community with a possible solutions, as those:

https://community.creatio.com/questions/attachments-and-notes-using-dataservices

https://community.creatio.com/questions/import-photo-image-imageapiservice

 

Should you have any questions, please let us know!



Best regards, 

Anastasiia

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