Hello,

The problem is that chat messages are stored in the OmnichannelMessages table, which does not have an object in the configuration.

Unfortunately, it is impossible to implement such functionality in our application with basic tools. However, we have already registered this idea for our R&D team and passed it on for implementation in future releases.

Best regards,
Malika

Hi Malika,

Thanks! This table is exactly what I was looking for.

I have a few questions about some columns:

• Source: In the demo data, the value is 0, but when I insert data, it autopopulates to 3.
• Message Type: Most of the time, the value is 0, but it autopopulates to 5 when the chat is completed.
• Message Macros Details ID: Most of the data here is null, but I notice it gets populated with a GUID once the chat is completed.
• Is Stand By: In my data, all value is false.

Did you have info or references that explain what each of these values means and what the numbers represent?

Likewise, there’s a table called ChatMessages — what is it used for specifically? How is it different from the OmnichannelMessages table? They seem quite similar at a glance, so I’d like to understand the distinction.

Thanks in advance!

Hello, 

Please contact our support team directly at support@creatio.com so we could properly analyze your request.

Hello,

Currently, there is no possibility to work with chats in the mobile application. However, we have already registered a task for our R&D team to explore the possibility of implementing this functionality in future.

Thank you for your question!

Hello,

1. Please contact our support team regarding the issue with the folder

2. There is no 'call web service' element campaign, it's available in business processes only. 

Hello Andres,

I have an article on that topic here: https://customerfx.com/article/removing-the-facebook-whatsapp-or-telegr…

Ryan

Awesome. Thanks Ryan!

Hello Julian, 

The error message indicates that more than 24 hours passed after the last incoming message and prevents you from initiating the chat once again from your side, such limitation is done in order to prevent Spam messages (so your messages sent after 24 hours from last incoming message won't be delivered to a client).

However, you will be able to continue the same chat with no error message once there is a new incoming message from a client.

Best regards, 

Anastasiia

Anastasiia Zhuravel,

WhatsApp allows sending of pre-approved HSM messages after 24 hrs. We have seen that if we (manually) reopen the chat and send a correctly pre-approved HSM message, this is successfully sent even after 24 hrs. Is this the correct/supported method of sending approved HSM messages in Creatio, or should we send some method?

julian hatteea,

Hello, 

We have double-checked this information and so far, this functionality is not implemented in our system. We have already registered the corresponding query for our R&D team and will be waiting for implementation of pre-approved HSM messages functionality in the upcoming versions. 

Thank you for helping us to make our Application better. 

Best regards, 

Anastasiia

Updating to version 7.18.3.1241 resolved this issue

Hello Assem, 

7.17.0 release enables the possibility to add integration with Facebook lead generation forms. All you need to do is link a landing page record in Creatio with a Facebook business page and select one of the lead registration forms on it. As a result, each submission of the corresponding Facebook form will generate a new lead in Creatio. 

Furthermore, in the 7.17.0 version, customers can write private messages to your company page on Facebook or using the Facebook Messenger plug-in available on the website. You will be able to process all these messages in Creatio, they will be integrated on a customer page. 

More detailed information about these topics can be found in Academy articles: 

• Set up automatic lead registration from social networks
• Set up chat

Please, let us know in case any further information is required. 

Best regards, 

Olga. 

Dear Ricardo,

In the current version of the application there is no out-of-the-box feature that allows WhatsApp integration. Our R&D team has a task to add this functionality in one of nearest versions.

Please find additional information about it in the articles by the links below:

https://community.creatio.com/questions/there-any-integration-whatsapp

https://community.creatio.com/questions/send-and-receive-whatsapp-sms-messages

 If you have any further question, please contact technical support.

Best regards,

Norton