Hello Mikaela, 

As of now, it's possible to implement a sound signal using browser alerts. To do this, you need to allow the Creatio application to send notifications in the browser you are using. By default, some browsers make a sound when alerted, in other cases, you can look for plugins. As an example, I can offer this plugin for Chrome.

Also, we've registered a corresponding idea of ​​a sound notification in the Creatio application for our responsible R&D team for future releases.

As for the duplicate notifications, I would suggest to contact the support team via support@creatio.com and provide access to the site where the issue occurs to proceed with the investigation.

Best regards,

Anastasiia

Is there any actual solution to this issue. Sound in notifications and in new chats is very necessary.

Поліна Стоцька,

Unfortunately, at the moment, audible alerts are still not configured in the Creatio system. However, the responsible R&D team has accepted this task and is working on implementing this functionality in future releases of the application. 

As a temporary solution, you can try to use this plugin: https://chromewebstore.google.com/detail/background-notification-s/diad… or any other plugin available in open internet resources.

Malika,

This extension doesn't work and I don't know why(
I just installed it, maybe I did something wrong. All permissions for showing notifications and sound (both in Creation and in this extension) are enabled.

Hi Jana,

Sharing a little lifehack on how to track the record in the database:

1) When switching to the "Activity reminders" tab you need to have the developer console opened in the "Network" tab.

2) You need to track all the "SelectQuery" requests that were sent after the switch to the "Activity reminders" (the request is the only one in our case):

 3) Click on this request, go to it's payload and find the value for the "rootSchenaName" key:

So the table we are interested in is "Reminding".

4) Create some reminding in any activity that has no reminding (for example specify the value for the "Remind to owner date" column as current time minus 15 minutes). This action will create a new record in the "Reminding" table.

5) Go to the database and execute this query:

--MSSQL
SELECT
	TOP 1 *
FROM
	Reminding
ORDER BY
	CreatedOn DESC
 
--PostgreSQL
SELECT
	*
FROM
	"Reminding"
LIMIT 1;

As a result you will find a newly created record:

Now you can easily track column references:

1) Activity Id from which you've initialized the reminding is stored in the SubjectId column;

2) The reference to the schema of the "Activity" (meaning that the reminding was created for the record in the "Activity" section) is stored in the SysEntitySchemaId column that references SysSchema table (UId column);

3) SourceId column defines if the reminding was initialized either for owner or reporter (RemindingSource table reference);

4) Description column stores the subject of an activity for which the reminder was generated.

Try this approach on your side and you will be able to easily track database tables in which data from any section/detail/tab is stored.

Best regards,

Oscar

Hi Oscar, 

Thank you for the lifehack and detailed response! It was very useful for me

Best regards, 

Jana

Dear Paulo,

In the current version of the application there is no option to send the reminders to a separate department, however, you can add the members of the department separately on the participant tab of the activity page. Here is the example - http://prntscr.com/n0jlym  Thus, all the participants will get the notifications. 

Best regards,

Dean

Dean Parrett,

Thanks for reply. That's exactly what I thought. Do you know whether can I import a list of participant on the same excel I'm importing the activity? I need to import a list with about 120 activities and add at least 3 or 4 participant per activity. It is not easy to set one by one.

Dear Paulo,

It is not possible to import the activity with all participants, however, you can create a separate excel file and import the participants into already imported activity. For instance, I have the activity where I want to add one more contact http://prntscr.com/n0z3gc . I need to prepare the excel file with the contact and add the column with the activity title - http://prntscr.com/n0z498 

After that, I just need to go to the data import section, choose 'activity participant' object http://prntscr.com/n0z55p , map the columns and start the process. As the result, I have the required contact in the list of the participants. http://prntscr.com/n0z671

Once more solution, is to import the list of participants directly on the detail of the activity, however it is convenient to use it if you have a lot of participants http://prntscr.com/n0z9hz

Best regards,

Dean

Hello Matthew.

To create a reminder for yourself or another user about an activity, a document or an invoice, do the following:

1. Open the edit page of the record that you wish to create a reminder for. For example, to create a task reminder, open the corresponding task page.

2. Select the checkbox in the reminder field:

a. Select the [Remind Owner] checkbox to create a reminder for the user specified in the [Owner] field of the activity, document or invoice page.

b. Select the [Remind Author] checkbox to create a reminder for the user specified in the [Author] field of the page.

3. Specify the date and time when the reminder should be displayed for the user.

4. Save the record.

Thanks, Kate.