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Terrasoft Messaging Service

20:26 Aug 03, 2020

I am building a scenario for CTI integration using Avaya. I need to extend the functionality of the Terrasoft Messaging Service, for example, redirect phone calls based on organisational role, etc. Is there a way of doing it on Creatio? I believe the TMS is a windows service that is provided as a connector...MoreLess

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4 comments

16:26 Aug 04, 2020

Hello Amanthena,

Unfortunately, there is no such possibility to configure calls redirection based on organizational roles or functional...MoreLess

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16:43 Aug 04, 2020

Thanks for the reply, Roman! Below are the use cases that I am looking at.

1) Redirection based on organisational roles.

2) Redirection based...MoreLess

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19:35 Aug 04, 2020

Hello Amanthena,

About the call redirection based on different roles: this functionality can not be set by using the available system...MoreLess

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09:29 Aug 05, 2020

Roman Rak,

Thanks for all the help!

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