Synchronisation | Community Creatio

16:56 Dec 08, 2022

Dear communitiy,

in a test environment i set up successfully a synchronisation between creatio and google in the activitiy section. When I create an appointment in Creatio it is transferred directly to google calendar. Thats fine. But if i delete the appointment in creatio it dosen't delete the appointment in my google account. Do you know if this is possible to set up?

Regards

Florian

2 comments

Mira Dmitruk

10:06 Dec 09, 2022

Hello Florian,

The logic of the Google Calendar Sync with Creatio is the following:

- If an activity was created in Google Calendar and then imported into Creatio, once you delete it in Google it will also be deleted in Creatio.

- If an activity was created in Creatio and then imported into Google Calendar, when deleting it in Creatio it will not be deleted from Google.

We already registered this issue for our R&D team and this system logic might be changed in future releases.

Damien Collot

09:21 Dec 12, 2022

+ 1 for a reviewed logic (with possibility to choose how the logic works in configuration set up of email / calendar integration ) ;)

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