Hi Smit,



In order to work with the Creatio mailbox, the instance should be connected to the Email Listener service. 



SETUP: https:/academy.creatio.com/docs/user/on_site_deployment/containerized_components/exchange_listener/email_listener_synchronization_service

Tech Hour: https://www.youtube.com/watch?v=cwTI8pIa_5g&ab_channel=Creatio

Also, check the mailbox diagnostic tool







BR,

Bhoobalan Palanivelu.

Bhoobalan Palanivelu,

I have run diagnostic tool, I'm Getting these errors.

please advise

smit suthar,

Yes, this is the root cause, the Email Listener Service is not running or the Application doesn't have an access to connect to the deployed micro-service.



BR,

Bhoobalan Palanivelu.

Bhoobalan Palanivelu,

ok well now its working thanks.