Hello!

Please note that order of organizational roles in the details does not affect anything. So do not pay attention to it.

In case users see different amount of the records, please recheck object permissions and make sure that they are granted for both users.

Hi!

Please use the Prefix for object name (SchemaNamePrefix) system setting to set up the schema prefix:
https://academy.creatio.com/docs/8.x/no-code-customization/customizatio…

Hello,

This package is a part of the bank-sales-bank-customer-journey installation files so probably that's why you cannot find it in your app. It would be easier to get such a demo or onsite installation files and review the logic there. Here are the methods from the ProductConditionDetailV2 schema:

getCopyRecordConfig: function() {
                return {
                    serviceName: "HierarchyDataCopyingService",
                    methodName: "CreateRecordCopy",
                    data: {
                        schemaName: this.entitySchemaName,
                        recordId: this.$ActiveRow
                    },
                    scope: this
                };
            },
...
copyRecordServiceCallback: function(response) {
                response = response || {};
                response = response.CreateRecordCopyResult || {};
                this.hideBodyMask();
                if (!response.success) {
                    var errorMessage = this.extractErrorMessage(response);
                    this.showInformationDialog(errorMessage);
                    return;
                }
                const copiedRecordId = response.recordId;
                this.openCard(configurationEnums.CardStateV2.COPY, this.Terrasoft.GUID_EMPTY, copiedRecordId);
            },
...
validateConditionsDueDateCallback: function(result) {
                if (result.success) {
                    this.callCopyRecordService();
                    return;
                }
                this.showInformationDialog(result.message);
            },
....
copyRecord: function() {
                this.isCanCopyRecord(function(isCan) {
                    if (!isCan) {
                        var denyMessage = this.get("Resources.Strings.RecordRightsErrorMessage");
                        this.showInformationDialog(denyMessage);
                        return;
                    }
                    this.validateConditionsDueDate(this.validateConditionsDueDateCallback, this);
                }, this);
            },
 
....
 
callCopyRecordService: function() {
                this.showBodyMask();
                var config = this.getCopyRecordConfig();
                this.callService(config, this.copyRecordServiceCallback, this);
            },

The chain is: copyRecord -> validateConditionsDueDate -> validateConditionsDueDateCallback -> callCopyRecordService -> getCopyRecordConfig -> copyRecordServiceCallback.

To call the service the config is used:

serviceName: "HierarchyDataCopyingService",
					methodName: "CreateRecordCopy",
					data: {
						schemaName: this.entitySchemaName,
						recordId: this.$ActiveRow
					},

and the actual call is performed:

this.callService(config, this.copyRecordServiceCallback, this);

callback function determines what should be done once the service response is received.