I’m currently working on a use case where we need to customize the email composer in Creatio. Specifically, we’d like to know the possibilities for:
Editing or Updating the Email Composer:
Is it possible to modify the default email composer UI or add custom functionalities?
Can we add custom fields, change the layout, or integrate additional tools within the composer?
Are there any APIs or configuration settings available to achieve this?
Adding a Scheduler on the Email Mini Page:
We have a requirement to create a scheduler feature directly on the email mini page.
The goal is to allow users to schedule emails to be sent at a specific date and time.
What’s the best approach to implement this? Would we need to create a custom section, or is there an existing feature we can extend?
Any guidance, documentation, or examples would be greatly appreciated. If anyone has worked on similar customizations, I’d love to hear your experiences.
1. Unfortunately, the Message Composer element is not customizable in the system at the moment. However, we have increased the priority of this task to add such a capability in a future product update.
2. We do not have ready-made examples of such an implementation, but you can achieve this using a business process instead of sending messages manually.
You can implement the sending functionality via a script task, where you pass the draft activity ID. A similar approach was discussed here:
