Dear Carlos,

You can create two web services in the system, one with test version URL, other with productive version URL.

Create a system setting, based on which you will decide test or production. Other solution is to use an Exclusive Gateway element, which wold determine which pass to choose. Each of the passes would lead to one Web Services Call element. 

The diagram should look somewhat like this:

Regards,

Anastasia

Anastasia Botezat,

Thank you. I hoped that I could avoid adding two web services but if that's the only option then I'll have to do that.

Dear Glenn,

You can use Fiddler to catch requests that are being sent to and from the application and use it for debbuging. But you will be able to do it starting from 7.13.2 version of the applciaiton. Until that you can either create the functionality and then use it after the upgrade or create the request on c# via a script task element.

Best regards,

Oscar

Oscar Dylan,

Both bpm'online and the service are in cloud, so I cannot use fiddler.  What is the target release for 7.13.2?

Dear Glenn,

You will be able to use fiddler to catch requests even if the instance is located on-cloud. As for 7.13.2 version - please take a look at release notes here https://academy.bpmonline.com/documents/bpmonline-release-notes-7-13-2.

Best regards,

Oscar

Hello,



Basically, the error means that system receives an unexpected json object from web service.



If you use business process element "call web service" to make requests to external web service you should check web service settings.



In case you make a request to a web service via script task i.e. c# code, you should check your code for incorrect casts. 



Also you can simply catch requests and responses from web services via fiddler. With fiddler you are able to view headers, body and other request parameters.



Best regards,

Alex

It doesn't seem to be a memory issue. Bpm'online provides up to around 8 GB RAM in critical moments and 4 GB by default. Anyway, If the application consumes more than around 8 GB RAM, IIS restarts it automatically. If you need more resources, please contact your account manager and the limits will be increased. 

It seems like the issue is related to a wrong JSON format. However, since the JSON is huge you'll not be able to debug it. In this case I recommend to create your own web service according to the article by the link below. 

https://academy.bpmonline.com/documents/technic-sdk/7-13/how-create-cus…

This way in case of the exception message you'll be able to create your own logging or debug the service on a local copy of the application. 

Please be aware of the fact that during the integration process that consumes almost all available RAM users might face performance issues. 

Thank you very much for the reply; it was indeed an error of the JSON that was being called, since it contained Null fields that did not correspond.

I've used Call Web Service with SSL without issue. That error is a general .NET error that usually relates to issues with the certificate and likely means one of the following is true:

• The certificate doesn't match the URL.
• The certificate is self-signed and not added as a trusted certificate.
• The certificate is expired.
• The certificate is signed by a root certificate that's not installed on your machine.

If the cert is ok, and since this is a local install, you can try going to the external URL in IE (on the server where Bpm'online is installed), click the lock icon then "View Certificates", then click the button to "Install Certificate" (be sure you select to install on "Local Machine" and not "Current User"

Tom,

Please use this article to troubleshoot the issue https://blogs.msdn.microsoft.com/friis/2017/10/10/troubleshooting-tls-s… and also Ryan is right. The reason is probably in certificate so that's why you need to check it firstly.

Best regards,

Oscar