What happens with campaign participants after stopping and restarting campaigns?
Hi,
I am wondering how the logic works for campaign patricipants thatt are in the middle of the campaign after stopping, and restarting the campaign. Especially if something in the campaign is changed while the campaign was not active, like for example a trigger email in a step got changed. How are campaign participants processed that are in the transition based on email response after the email got changed?
Thanks & best regards,
Jasmin
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Hello Jasmin,
Thank you for your question. Each participant of the campaign is connected to a step (element of the campaign). If the campaign is stopped - this position is saved. Should you change the email and continue the campaign - it won't influence the participants that have already passed the altered step. The audience in progress that used to be on the element prior to that email will receive a modified email. If the transition based on email response was based on the old version email (and may not be met in newer) - this step will not be triggered and the participants will be stuck right in front of it. It is not recommended to make such changes while the campaign is running. If the changes do not violate further going algorithms - they should not harm the campaign flow.
I hope our answer was useful for you.
Best Regards,
Dan
Hello Jasmin,
Thank you for your question. Each participant of the campaign is connected to a step (element of the campaign). If the campaign is stopped - this position is saved. Should you change the email and continue the campaign - it won't influence the participants that have already passed the altered step. The audience in progress that used to be on the element prior to that email will receive a modified email. If the transition based on email response was based on the old version email (and may not be met in newer) - this step will not be triggered and the participants will be stuck right in front of it. It is not recommended to make such changes while the campaign is running. If the changes do not violate further going algorithms - they should not harm the campaign flow.
I hope our answer was useful for you.
Best Regards,
Dan