Hello Creatio Community,
I’ve recently installed Creatio (on-premises) on my server. The login page loads successfully, and I am able to enter my credentials. However, when I click the "Log In" button (using the default Supervisor account), the system does not respond — it simply hangs and does not proceed to the application.
I checked the browser's developer console, and I’m seeing the following error:
all-combined.js?v=-841842480:34 Unsupported requests caching TTL: undefined. The value must be greater than 0 and less than or equal to 5000. By default the TTL was set to 1000.
_setExpirationInterval @ all-combined.js?v=-841842480:34
constructor @ all-combined.js?v=-841842480:34
i @ all-combined.js?v=-841842480:6
(anonymous) @ all-combined.js?v=-841842480:6
processCreate @ all-combined.js?v=-841842480:6
(anonymous) @ all-combined.js?v=-841842480:6
onBeforeCreated @ all-combined.js?v=-841842480:6
doProcess @ all-combined.js?v=-841842480:6
(anonymous) @ all-combined.js?v=-841842480:6
require @ all-combined.js?v=-841842480:6
(anonymous) @ all-combined.js?v=-841842480:6
doProcess @ all-combined.js?v=-841842480:6
process @ all-combined.js?v=-841842480:6
c @ all-combined.js?v=-841842480:6
create @ all-combined.js?v=-841842480:6
define @ all-combined.js?v=-841842480:6
(anonymous) @ all-combined.js?v=-841842480:34
(anonymous) @ all-combined.js?v=-841842480:34
all-combined.js?v=-841842480:34 WebSocketMaintenance: WebSocket connection ping scheduled for every [30] sec
jQuery-3.7.1.js?v=-841842480:5 JQMIGRATE: Migrate is installed, version 3.5.2
/favicon.ico:1 Failed to load resource: the server responded with a status of 404 (Not Found)
less-parser.js?v=-841842480:860 Less has finished and no sheets were loaded.
Unrecognized Content-Security-Policy directive 'prefetch-src'.
Unrecognized Content-Security-Policy directive 'prefetch-src'.
Unrecognized Content-Security-Policy directive 'prefetch-src'.
Unrecognized Content-Security-Policy directive 'prefetch-src'.
Unrecognized Content-Security-Policy directive 'prefetch-src'.
Unrecognized Content-Security-Policy directive 'prefetch-src'.
Unrecognized Content-Security-Policy directive 'prefetch-src'.
Unrecognized Content-Security-Policy directive 'prefetch-src'.
/CreatioDev/ServiceModel/AuthService.svc/Login:1 Failed to load resource: the server responded with a status of 404 (Not Found)
all-combined.js?v=-841842480:34 Error while sending request
response status: 404 (Not Found)
request url: http://localhost/CreatioDev/ServiceModel/AuthService.svc/Login
method: undefined
request data: {"UserName":"Supervisor","UserPassword":"*******","TimeZoneOffset":-330,"ClaimList":[{"Key":"rememberMeCheckbox","Value":false}]}
log @ all-combined.js?v=-841842480:34
loginModule.js?v=-841842480:754 Uncaught i
core-base.js?v=-841842480:772 user: Default_user/1B4B9325-66CC-DF11-9B2A-001D60E938C6
file: http://localhost/CreatioDev/core/hash/Terrasoft/amd//loginModule.js?v=-841842480
line: 754
column: 7
message: Uncaught Terrasoft.UnauthorizedException: http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd>
http://www.w3.org/1999/xhtml>
IIS 10.0 Detailed Error - 404.0 - Not Found
HTTP Error 404.0 - Not Found
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
Most likely causes:
- The directory or file specified does not exist on the Web server.
- The URL contains a typographical error.
- A custom filter or module, such as URLScan, restricts access to the file.
Things you can try:
- Create the content on the Web server.
- Review the browser URL.
- Create a tracing rule to track failed requests for this HTTP status code and see which module is calling SetStatus. For more information about creating a tracing rule for failed requests, click http://go.microsoft.com/fwlink/?LinkID=66439>here.
Detailed Error Information:
Module IIS Web Core
Notification MapRequestHandler
Handler StaticFile
Error Code 0x80070002
Requested URL http://localhost:80/CreatioDev/ServiceModel/AuthService.svc/Login
Physical Path E:\Creatio\CreatioDev\ServiceModel\AuthService.svc\Login
Logon Method Anonymous
Logon User Anonymous
More Information:
This error means that the file or directory does not exist on the server. Create the file or directory and try the request again.
https://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=404,0,0x80070002,19045>View more information »
date: Fri Sep 19 2025 11:08:55 GMT+0530 (India Standard Time)
stack: undefined
writeErrorMessage @ core-base.js?v=-841842480:772
all-combined.js?v=-841842480:34 WebSocketMaintenance: ServerChannel is not opened
_pingWebSocketConnection @ all-combined.js?v=-841842480:34
Has anyone encountered this issue before? Could you please help me troubleshoot this?
Any help, suggestions, or logs I should dig into would be appreciated!
Thanks in advance!
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