Unable to add duplicate search rule

Dear Community,

 

I am sure that adding a duplicate search rule is as simple as clicking on the "new" button. The thing is that this button is gone... Does anyone else know what the cause of this is?

Is the feature disabled?

Is there a specific permission?

Is there a max of rules?

This is how my page looks like:

https://prnt.sc/xyxe6d

 

 

Kind regards,

Yosef

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Dear Yosef, 

The behavior you have described looks like you are using an old duplicate search mechanism on that website which doesn't allow you to create your own custom DS rules. 

Please contact our support team at support@creatio.com so we could enable/provide you with instructions on how to enable the ElasticSearch duplicate search tool. 

Kind regards,
Roman

Dear Yosef, 

The behavior you have described looks like you are using an old duplicate search mechanism on that website which doesn't allow you to create your own custom DS rules. 

Please contact our support team at support@creatio.com so we could enable/provide you with instructions on how to enable the ElasticSearch duplicate search tool. 

Kind regards,
Roman

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