Hi Community,
We would like to know what happens if the supervisor (only the system administrator) forgets the password.
Is there a way to change the password of the Supervisor, if we don't know the previous one?
This question is for on-premise installations, so we have complete access to both db and files.
Thank you in advance.
Andreia
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Hi Andreia,
Is Your environment is Cloud or On-Prem ?
Best regards,
Marcin
... if Cloud then You can use this link to reset password
https://{creatio address}/0/Nui/UserManagement.aspx?action=remindPassword
or ask support to reset password
... if this is On-Prem and You have access to db i may share You db update on SysAdminUnit table.
update "SysAdminUnit" set "UserPassword" = 'JSDCg18tavKu1PPRqdP6t.AgqDORMm2cT7oDjw66hML64avIF/Qa2' where "Name" = 'Supervisor'
You can set encode password by this update. Then You should be able to login entering Supervisor/Supervisor
Vlad T.,
I advise checking the logs. Also, if this is a newly deployed site, it's necessary to additionally verify if all mandatory components have been installed on the site. Link to documentation