Hello Community!
I would like to ask if somebody knows how to start a process when the access rights of a case is changed but there is not any modification on the case, just the SysCaseRight is changing.
Any ideas?
Regards,
Like
Hello Federico,
Unfortunately, there is no opportunity to create such kind of start signal via standard tools, because SysCaseRight is related to the system database tables, but not to the specific available object. And as far as the Business Process can work only with objects and their fields, at the moment it's impossible to connect the auto-triggered signal with data straight from system DB.
As a workaround for your request, you can create View Object which will represent the needed data (SysCaseRight). View Object is a virtual table that is not populated with own data but populated with data from other (existing) tables, in your case, it will be data from SysCaseRight table (for example, this new table will consist of RightLevel, SysAdminUnitId, RecordId columns). After creating the View Object any changes which will be implemented in the SysCaseRight table, the same changes will be displayed in the View Object. Later it can be used for triggering the business process depending on changes for Case access rights.
You can find more information on how to create the View Object in the following link:
https://community.creatio.com/questions/how-create-view-object-bpm-online
Best regards,
Roman