How to add remark option in approval section of creatio. Also we need to add return button. Any way to do it in mobile version also
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Hello.
Currently, there is no built-in remark functionality for approvals in the product.
However, you can achieve your business goal by creating a custom business process that is triggered when an approval is rejected. This process can be configured to implement any follow-up actions based on your specific business logic.
For guidance on how to set up such a process, we recommend reviewing the following articles:
https://academy.creatio.com/docs/8.x/no-code-customization/bpm-tools/process-elements-reference/user-actions/approval-process-element
https://academy.creatio.com/docs/8.x/no-code-customization/category/business-process-setup
https://academy.creatio.com/docs/8.x/no-code-customization/category/process-administration
Additionally, we have created a task for the R&D team to review the possibility of adding such functionality in the future releases.
Best regards,
Antonii