Regarding changing code execution for clickable phone links in Creatio
Hello,
My name is Per Näsström and work for Chessit in Sweden. We have a client who has a cloud based PBX called Telavox, from which they log in, make and receive calls etc. in that app. They would however also like it so that when you click a phone icon blue hyperlink in Creatio, that instead of doing an outward request to a phone server it opens their Telavox app on the computer instead to call the number which they pressed. Is there a way to change the code in the first layer of client code execution so that it instead starts their Telavox-app, or if we can change the link the background so it is associated with a certain program when you click it? Like if you press an excel file attachment in a CRM system that it knows to open Excel?
Best regards,
Per
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Looks like they support the tel: url. I have done this with Teams. In front end I added a button next to the phone number with an onclick action that does a window open to a tel: url. in your browser try tel:enter_phone_number_here. See if it opens your app and calls
Hello Keith,
Thank you for the feedback, we will try this solution with our customer and see if it works. In the meantime we also need to know how to change client side logic as well to be able to embed your suggestion to do it every time a phone link is pressed. You wouldn't happen to know how to do this?
Best regards,
Per
I have not been able to make a phone number a link. That is why I added a button next to the Phone Number.
If you want to open an application via the link I recommend you to read this article. Hope it would be helpful to you.