Manage subscription for various email types

Hi community

 

I'm trying the subscription for various email type (Manage subscriptions for various email types | Creatio Academy).

I configured the system settings "UnsubscribeFromAllMailings" to false.

I assigned to myself the email subscription type "Focus email", so I sent a bulk email with this "email type" configured.

When I have received the email I clicked on the unsubscribe link.
The expected behaviour was the unsubscribe value on subscription status on my email subscription detail, but nothing change on the contact page.

What am I doing wrong?

Do I have to create a business process to do this?

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3 comments

Hi Stefano,

 

we also need this very often, but as far as I know, the only way is to redirect to a custom page on the website and program the 'subscription center' per type yourself utilizing the REST API to read/write the needed data from/to creatio.

 

BR,

Robert

Robert Pordes,

thank you

Hello Stefano, 

 

As mentioned in "Manage subscriptions for various email types" article, an additional setup by a software developer is required for the described functionality. 

 

Currently, there is no out-of-the-box feature that allows unsubscribing from bulk emails based on their types and this functionality deployment is in the "planned" status (in terms of a query registered to our R&D team). I will also let them know about this particular request so to raise the priority of the problem.

 

Should you have any questions, please let us know!

Best regards, 

Anastasiia

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