Hi Community,
I have a 2 workflow in case page, the first workflow will show if type is incident, the second workflow will show if type is complain.
Now here is my scenario
1. When i create a case, then select type incident the first workflow is showing - correct
2. I change the value of type from incident to complain, the workflow also changes from first workflow to second workflow - correct
But when I change again the value of type from complain to incident, the workflow is not changing anymore, until such time you reload the page. Any idea how to fix this issue?
Like
Hello Fulgen,
This is an out-of-the-box behavior of the application and we've created a problem to our R&D team so they could fix it in one of future versions of the application. This is a very interesting problem and thank you for reporting it to us. Currently we assume that it cannot be changed sine it is a hard coded behavior of the application in base schemas and fix needs to be applied by our R&D team. Once this fix is applied - we will notify all our users in Academy release notes that can be accessed here.
Thank you for helping us to make our application better!
Best regards,
Oscar