Question

Issue with imported records - Case lifecycle is not getting highlighted

12:34 Mar 12, 2019

Hi Team,

This Account section has custom case lifecycle.

When I am importing a record, stage value for the case is getting added to the lookup but the case lifecycle is not getting highlighted in the section page

Kindly help me with the above

Regards,

Ankit

4 comments

Angela Reyes

13:52 Mar 12, 2019

Dear Ankit,

Can you please send a screenshot of how it should look like?

Best regards,

Angela

Ankit

13:58 Mar 12, 2019

Angela Reyes,

HI Angela, Please refer below screenshot

While import, I have set the Account Stage value = Ready to hire, value is there in the stage lookup but Case Lifecycle stage is not highlighted to green

Ryan Farley

16:45 Mar 12, 2019

This means the stage value for the record doesn't match the defined stage in the section case. You mentioned that the value is set to "Ready to hire", however the screenshot shows the stage as "Ready Hire". Could this be the case? Double-check that the stage value set for the record matches exactly what is defined for the case.

Ankit

17:08 Mar 12, 2019

Ryan Farley,

thanks Ryan

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