How to use custom macros in Send email Custom message?

The functionality of custom messages in the Send email system action changed recently.  When I click in a text box and select Custom macro, I get the following error:

It used to just give me the same selections as for a function. I want to reference the process parameters, not an entity. How do I specify an entity for column selection or access the process parameters? Also, the Yes/No buttons make no sense here because it's not a question.

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Our developers are currently working to resolve this problem in all applications. I'd suggest you to approach our support team via to get this issue fixed on your website. 

Best regards,


Hi Dean is there a resolution to this issue in the last 2 years? I am trying to make a macro in a template and cannot


Dear Heather,


Thank you for your question!


The website needs to be recompiled in order for the changes to be applied.


Hope this helps!


Thank you!



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