How to timely adapt customer-facing processes in response to the rapidly changing business environment

19:39 Sep 29, 2015

Did you know that by 2017 about 70% of successful companies will rely on dynamic processes designed to cope with growing customer needs.The experts are emphasizing the benefits of combining CRM and BPM technologies, pointing to the importance of incorporating business process management at every stage of customer journey. Forrester estimates the global BPM market growth from $4.4 billion in 2012 to $7.6 billion in 2016. Get a copy of our e-Book to get practical insights on how to save money and get higher ROI through quick and easy process adjustment.