I want to know if there is way we can track read receipts on standard emails that we send out from Creatio?
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Hello,
Tracking email opens is only available in the Marketing module, which supports bulk email campaigns. The Sales module does not include functionality to track whether individual emails sent from Creatio have been opened.
As a workaround, you can use third-party tools like MailTrack, HubSpot Sales, or Yesware that track opens and clicks through your email client (e.g., Outlook or Gmail). Alternatively, custom tracking (such as embedded pixels) can be developed, but it requires additional customization.
However, we have already registered a task for our R&D team to explore the possibility of implementing this functionality. You can follow updates in our release notes.