Filter on Predict field values for Case


Dear community, 


I want to know how can I do the following thing : 

I've synchronized my mailbox, and when I receive a mail, a case is created automatically, but I want to create a filter. 

Create a case with all mail received on my mailbox except those which have as a subject the word "Test :"


I've tried to make a filter in a process, the Predict field values for Case process 

But it doesn't work. 

Linked to this post, I join several pictures in order to have a better understanding of my question. 


Thanks a lot

Best regards 


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Cases from emails are created in the process "Incoming email registration process". To not to create a case from the email with Test in subject you would need to change a script task a little. For example like that: 

try {
    _log.InfoFormat(@"[EmailSyncSessionId:{0}]|Process was started", Get<Guid>("RecordId"));
    lock (_syncLock) {
        Guid recordId = Get<Guid>("RecordId");
        var userConnection = Get<UserConnection>("UserConnection");
        var emailsList = GetActivityRecordsId(recordId);
        foreach (var email in emailsList) {
            _log.InfoFormat(@"[EmailSyncSessionId:{1}]|Start register case for ActivityId:{0}", email.ActivityId, Get<Guid>("RecordId"));
            try {
                var id_of_activity = email.ActivityId;
                var result = "";
                var selectQuery = new Select(userConnection)
                                    .Where("Id").IsEqual(Column.Parameter(id_of_activity)) as Select;
                result = selectQuery.ExecuteScalar<String>();
                if(email.CaseId == default(Guid)) {
                    if (!result.Contains("Test"))
                        email.CaseId = RegisterIncidentFromEmail(email.ActivityId);
                        if(email.CaseId != default(Guid)) {
                            var parentEmails = emailsList.Where(emailRecord =>
                                 emailRecord.ParentMessageId == email.Id);
                            foreach(var parentEmail in parentEmails) {
                                parentEmail.CaseId = email.CaseId;
                                var schema = userConnection.EntitySchemaManager.FindInstanceByName("Activity");
                                Entity entity = schema.CreateEntity(userConnection);
                                if (entity.FetchFromDB(parentEmail.ActivityId)) {
                                     entity.SetColumnValue("CaseId", email.CaseId);
                                    _log.InfoFormat(@"[EmailSyncSessionId:{1}]| Case was created during this process activity with ActivityId:{0},
                                    set CaseId:{2}", parentEmail.ActivityId, Get<Guid>("RecordId"), parentEmail.CaseId);
            } catch (Exception ex) {
                _log.ErrorFormat(@"[EmailSyncSessionId:{0}]| Message: {1}, CallStack: {2}, InnerException: {3}",
                    Get<Guid>("RecordId"), ex.Message, ex.StackTrace, ex.InnerException);
            _log.InfoFormat(@"[EmailSyncSessionId:{1}]|End register case for ActivityId:{0}", email.ActivityId, Get<Guid>("RecordId"));
    _log.InfoFormat(@"[EmailSyncSessionId:{0}]|Process was finished", Get<Guid>("RecordId"));
} catch (Exception ex) {
                _log.ErrorFormat(@"[EmailSyncSessionId:{0}]| Message: {1}, CallStack: {2}, InnerException: {3}",
                    Get<Guid>("RecordId"), ex.Message, ex.StackTrace, ex.InnerException);
return true;


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