Question

Error when trying to connect to mobile application

17:36 Sep 23, 2021

Dear community,

I am unable to log into Creatio's mobile application with Supervisor's credentials.

This is the error that occurs:

The error does not occur when I log into a demo environment.

Anyone knows how to fix this issue and be able to access the application?

Thank you in advance.

Best regards,

Clara

5 comments

18:30 Sep 23, 2021

Hello Clara,

Thank you for your question!

Please, perform the generation of the source code and once it's done, please, start the compilation.

Kind regards,

Anastasiia

19:11 Sep 23, 2021

Anastasiia Lazurenko,

Hi Anastasiia,

Thank you for your answer. I did the complitation but it did not work.

What do you mean with 'perform the generation of the source code'?

I think I missed a step.

Best,

Clara

19:44 Sep 23, 2021

Dear Clara Fioranzato,

Please try to generate a source code for all schemas as on the screenshot below:

And compile the system:

Please let us know about the results.

Best regards,

Bogdan

13:55 Sep 24, 2021

Bogdan,

Thank you all,

I did as you said. Unfortunately it has not worked.

The error persists and access is denied.

Does anyone have any other suggestions or ideas about this issue?

10:20 Sep 25, 2021

Clara,

Please, contact our support team vie email support@creatio.com and provide us with a DB backup for further analysis.

Thank you,

Anastasiia

Show all comments