Error on document creation

Hi community!

From time to time we have error on document creation.

Usually it is reproduced by following steps:

1) Open Documents

2) Click "New" button. New form is opened.

3) Click "Cancel" button. I am redirected to the list of documents.

4) Click "New" button. Nothing happens.

5) Click "New" button. Screen is frozen and we have following error in console:

 

SectionModuleV2_DocumentSectionV2_CardModuleV2_chain00000000-0000-0000-0000-000000000000 cannot be rendered to container centerPanel as the chain is already used in container undefined. Module SectionModuleV2_DocumentSectionV2_CardModuleV2_chain00000000-0000-0000-0000-000000000000 will be rendered to container undefined

Could you please explain it to me. What causes this error?

Any help would be appreciated.

Kind regards,

Jana

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1 comments

Hello Jana,

 

Thank you for your question!

 

We kindly suggest approaching our support team via support@creatio.com to have a closer look at the issue. It is hard to determine the root cause without having the access to the system itself.

 

Thank you in advance. 

 

Regards,

Anastasiia

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