Hi everyone.
I need to track or get if an email sent from bpm to an account, is opened, to fill a field in bpm (The filled will be the date that was opened).
The email is sent by a step in a stage.
(the receiver may not have an user in the system).
I would like to know if there is a way to do it?. And if you could give an example or explain how.
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Dear Ezequiel,
This is quite complex development process. First of all you have to add a tracking links to your emails that will trigger and give the response once an email is opened.
Secondly, you will need to develop a web-service that will aggregate a response and record it with a timestamp in bpmonline. As far as I know there is no ready solution for it and it has to be implemented.
As a workaround for it,we can offer you to use the the marketing module of the application that has quite similar functionality available out of the box and there are no major adjustments required.
Best regards,
Dean