Question

Duplicate search rule

Hi,

https://academy.bpmonline.com/documents/technic-sdk/7-13/adding-duplicate-search-rule

after following these steps, rule appeared in "setup duplicate rule" . I made "Use this rule on save" checked.

But when saving contact data , even i save duplicate taxPayer ID, this is rule is not applied. 

Please help me . What can be done!

 

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1 comments

Hello Sriraksha,

Basically if you added new duplicate search rule by following the article: 

https://academy.bpmonline.com/documents/technic-sdk/7-13/adding-duplica…
It should work in appropriate way. There is some ways how you can try to resolve the issue by yourself: check if all actions from the article was performed once again, relogin and flush the redis.
Also please check if "Active" checkbox is checked http://prntscr.com/njuafl

If the issue will persist after that please email us to support@bpmonline.com.

Best regards,
Alex

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