Duplicate search rule


after following these steps, rule appeared in "setup duplicate rule" . I made "Use this rule on save" checked.

But when saving contact data , even i save duplicate taxPayer ID, this is rule is not applied. 

Please help me . What can be done!


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Hello Sriraksha,

Basically if you added new duplicate search rule by following the article:…

It should work in appropriate way. There is some ways how you can try to resolve the issue by yourself: check if all actions from the article was performed once again, relogin and flush the redis.

Also please check if "Active" checkbox is checked

If the issue will persist after that please email us to

Best regards,


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