Hello, I was wondering if you could set up to make and receive calls in the bpm online development environment? At the moment the only thing we can see in the Call tab of the communication panel is "Phone server connection is unavailable. Please ensure that connection parameters are set up and that the server is online."
I know that bpm online has integrated support with the Webital provider but could anyone tell if its possible to set this up in development environment and if so how? I've read the academy material but I'm somewhat confused.
Thanks in advance,
Per
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Please follow the manual by the link below.
https://academy.bpmonline.com/documents/administration/7-12/available-w…
Please specify the steps of the manual that make difficulties if you face them.
Please note that if you need to use the out-of-the-box telephony on-site, you need to make the following extra steps:
1. Create a public URL for the application. It should be accessible from WWW.
2. Email the URL to support@bpmonline.com
3. After registering the URL in bpm'online, new users will be able to make calls.
4. If you need to populate the ability to make a call to existing users, please copy records for them in the "Webitel users" lookup.