Question

Best way to Connect Telephony

Hi, 

 

What is the best way to integrate 3CX telephony based system to Creatio. ?

 

Please suggest

 

Regards

Shailey

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6 comments

Dear Shailey,

Unfortunately, the 3CX connector will be available in the future application versions. However, if this telephony supports TAPI 2.0 protocol - integration is possible. More details on the TAPI integration you can find here https://academy.creatio.com/documents/administration/7-15/how-integrate-tapi

Also, please refer to this article paragraph 

HOW TO INTEGRATE WITH CLOUD TELEPHONE PROVIDERS?

https://academy.creatio.com/documents/administration/7-15/creatio-phone-integration-faq

The other way is to create your personal integration in terms of separate development project. In this case, these articles might be useful 

https://academy.creatio.com/documents/technic-sdk/7-15/introduction-15

https://academy.creatio.com/api/jscoreapi/7.11.0/#!/api/Terrasoft.integration.telephony.Call

Best regards,

Dean

Following this request, I am unsure if it is possible to get basic functionality working.

3CX allows for incoming calls to trigger a webservice call e.g. http://example.com/search?phoneNumber=%CallerNumber%&displayName=%Calle…

The outcome of this is that in Creatio the details window would open for that inbound caller, so that the receiver of the call is able to click on that callers details quickly.

Is this possible at all?

Also, is it known that a 3CX connector is being worked on?

Dear Mark, 
 

The functionality similar to the one you have mentioned in your comment is implemented in our system. 

Once the telephony is configured users will be able to see the details and information about caller's contact in their CTI panel on the right side of the screen in case if information about the contact having this number added is filled in the system.

As for the 3CX connector, the development process on it is yet to be started and there is no information on approximate time-frames when it will be available. 
However, there is possibility that this connector can be created by one of our partners as a marketplace application. 

Kind regards,
Roman

 

Any news on a 3CX connector availability timeframe?

Hi everyone... Is there any use case / implementation of 3CX?

Hi Creatio Team,

Any news on this ?

Thanks,

Damien

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