Question

Any tips for troubleshooting campaigns?

I've created some campaigns with very specific criteria for when new leads are created. I create a lead with the specific criteria and can see in the campaign log that the lead does get added to the campaign. The problem is that the subsequent steps show 0 participants, meaning the lead did not progress any further in the campaign, and I have no idea why this is happening. 

Does anyone have any tips for how to troubleshoot why the lead isn't progressing in the campaign? I wish there was some option to enable trace data like for processes, but as far as I can tell, the only tool available to see what is happening in the campaign is the campaign log.

Any tips for troubleshooting campaigns?

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Hello Ryan, 

Unfortunately, there is no other tools than campaign log available to trace campaigns. 
You can try to create a folder in Leads section and apply the same filter conditions as applied in your campaign to make sure that all fields specified in filter in your campaign are filled.
Apart from that, you can configure change log to track all changes made with records in Lead section:
https://academy.creatio.com/documents/administration/7-15/change-log-section

Kind regards,
Roman

Roman Brown,

 

Thanks for the response. I figured that was the case. 

Ryan 

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