Be informed when new releases are actually published or not published into production

Hello Damien,

If we are talking about the cloud instances and scheduled updates of the sites then we already have the notification procedure for this. The clients are being notified by email about the upcoming update of the site a few days before the update. 



Best regards,

Anastasiia

Hi Anastasiia,



1) We must have missed something, because we never received these email notification (we're two admins on our system since september 2021)

2) How about being notified that our system will not receive a specific update (for example 8.0.0, 8.0.5 & 8.0.7) unless proactively asking ?

3) How about notifying about update delays - vs the 4 weeks regular update promise: https://www.creatio.com/our-technologies/regular-updates ?

Thank you in advance for taking the time to answer.



Damien

Hi Damien, 

1. If you are not receiving notifications about the upcoming updates for a specific site, please contact support team via support@creatio.com as such situation should be checked individually. Such situation may occur if your contact is not added to the list of recipients of such emails for a specific site. 

As for the 2nd and 3rd points we'd like to ask you to contact your responsible manager for further assistance, as they could provide you with more detailed information. 



Best regards,

Anastasiia

 

Anastasiia Zhuravel,



Will do for point 1 ?



Point 2 and 3 are not specific to an instance but more general for everyone no ??