Question

Added a mailbox as a support mailbox but don't set the cases created

18:37 Dec 12, 2021

Hi,

I already had the mailbox syncs with Creatio for sending emails, so I just added it to the [ List of mailboxes for case registration ] lookup. (like I found in this article:

https://academy.creatio.com/docs/user/service_tools/service_cases/case_settings/shared_email_account/set_up_a_shared_email_account

Tried sending an email to that address but no case is being created.

Is there anything else I need to do?

Thanks in advance,

Chani

1 comments

Anastasiia Zhuravel

18:41 Dec 13, 2021

Hello Chani,

I would like to suggest you to double-check whether all the further steps (4-11) from the mentioned article have been completed as well.

It should be enough for Creatio to start processing all emails received by the mailboxes in the case registration system.

If all the steps are completed in accordance with the instruction and you still have issues with case registration procedure, please contact us at support@creatio.com and specify the name of the instance where the issue occurs so we will be able to investigate the issue further.

Thank you!

Best regards,

Anastasiia

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