Question: How can we Re-send an e-mail used in a campaign to a single contact?
Hello,
Sometimes, some contacts are telling us that they didn't received our e-mails (sent to them in a campaign) and ask us to sent it again.
Actually, the only way we've found to do so is:
Contacts --> History --> Email - Bulk emails --> Click ok the concerned email --> Action --> Send test email --> entering manually the contact email and sending it.
Is there any more "professional" way to do it? And would it be possible, in some way, to add some text to the e-mail which sent again?
Thank you for you assistance!
Best,
Like
Hello, Jacob!
Do you know exactly why the email was not delivered to some of your contacts in the first place? Did the emails bounce?
If you can pinpoint the exact reason the emails were not delivered it would be easier to provide a solution.
If the campaign email you are looking to send again uses a template from the [Email templates] lookup, you can send it through the action panel on the contact page. To do this, click the email icon on the action panel (1), and then click the [Templates] button on the left-hand side (2). In the template selection window (3), select the necessary template.
Kirill Potapkin,
Hey Kirill!
Honestly, we don't have any certitude about why some mails are "not delivered".
I think that some of our prospects just interact with, then delete it or put it in some folder, and then don’t really remember about it. In some case they also tell us that they remember about it but just can’t find it anymore.
All these emails are not located in the templates email lookup, so we can’t use it in the way you advise. They are all created directly in the « e-mail » menu.
Any other solution?
Thanks!
Best,
Jacob,
An alternative method to send individual emails to specific contacts:
- Copy the necessary trigger email in the [Emails] section (a copy is required because a standalone trigger email can only be used in a single campaign).
- Create a new campaign in the [Campaigns] section.
- Add the [Marketing email] element to the campaign diagram.
- Specify the copied trigger email in the [Which trigger email to send?] field.
- On the campaign page, add all individual contact(s) on the [Audience] tab.
- Start the campaign.
The new campaign can be used to send email copies to individual contacts in the future. Just copy the trigger email, select it in the [Marketing email] element, and add the contact(s) on the [Audience] tab.
Alternatively, you can edit your existing campaign and add the necessary contact(s) on the [Audience] tab, select the necessary campaign step for them (e.g., the [Marketing email] element which contains the email you are looking to send again), and monitor their status closely so that they don't receive any other emails included in the campaign. However, this is applicable only if the campaign is already finished.
Hope this helps!