Hello, when we go to merge duplicate contacts, often one has "true" for the "confirmed" column, and one has "false". This must be a standard preconfigured column, because we have not added it and we do not use it on the Contacts page. What is the confirmed column used for? How does it get updated from true to false or vice versa?
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Dear Mitch,
The confirmed column relates confirmed checkbox that can be displayed on a contact page through the section wizard. It was implemented to help users with the lead qualification process. In case you tried to delete a lead that is connected to an unconfirmed contact, the system used to delete a contact as well.
The checkbox is always ticked automatically if you create a contact manually, however, if you import the contacts into the system from Excel table, they will not be confirmed. Basically, as for now, this is quite nonfunctional implementation that does not influence or affect merging your duplicate contacts and the work in the system in general.
Best regards,
Dean