Hi community, good morning.
I have a web-to-lead landing page that shows 2 errors:
1 - When submitting the form, the lead is getting created properly, however I keep getting the following response (detail: Lead registration method is not mapped on third party´s page and even if it is mapped the same error occurs. Also, I setted it to be defaulted to a LookUp value on the DEFAULT VALUES tab of the Landing Pages.):
{"SaveWebFormObjectDataResult":"{resultMessage:\"Record was not added to the \\\"Lead registration method\\\" object. Name field must be filled in\",resultCode:-1}"}2 - Even after submitting the form, the redirection page is not showing up.
Please, could you provide me some thoughts?
Thanks.
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Dear Danilo,
1. Typically, such error appears when there is one of the following:
- The field mapped on the landing has the name, which does not correspond to the one in the system. For instance, capital/non-capital letters, incorrect prefix for the field.
- The field is required on the object, but not filed in. However, since the lead is created successfully, this is not your case.
Please double-check that the default value in the landing settings is set for the corresponding field and fields are correctly mapped.
2. Inn order to determine why landing is not redirecting, please run a debug procedure. You can use use the following library
https://webtracking-v01.bpmonline.com/JS/create-object-debug.js
instead of the standard one, which is indicated in the form ( <script src="https://webtracking-v01.bpmonline.com/JS/create-object.js"></script>).
Regards,
Anastasia
Anastasia Botezat,
Thanks for you answer, Anastasia. However, the field is not on the landing page and it is not required. I added it to the Default Value tab and the value is not getting set at all. The value has a default value on the Configuration as well.
Anyway, I will try to debug with webtracking tool. Thanks.