Hi all,
I have followed the instructions on your academy to install MS Word plugin but it doesn't appear in Word.
I tried to re-install it but it didn't help. Please advise
Thanks,
Cathie
Like
Hello,
If any error occurs during the installation or the plug-in does not appear in MS Word, then it’s likely that the path in the windows registry was incorrect. To solve this issue, you need to execute the file (in the attachment) on the PC where you install the plug-in. register_ms_word.rar
After that repeat the installation of the plug-in from the file of the .msi format (with the Windows Installer package type).
While following these steps, MS Word should be closed.
Please also check that the bpm’online add-in in Word is active. To do this, in MS Word go to "File" -> "Options" -> "Add-ins".
If the plugin is in inactive, then change it to active as in the screenshot below.
Best regards,
Lily