tabs manipulation
base package
accountsection
error
console
Error Message
7.15
Studio_Creatio_enterprise_edition

I am trying to edit account page to add a new tab but that was not successful. 

So I deleted the replacing object created for account section with replacing scheme.

Now the account section page opens perfectly fine when debug mode is off in console. But when I turn it on, it crashes the page and given me the following error.

Can someone please help me, why is there any error in first place only when I turn on debug mode in console?

 

 

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2 comments

Hello Ramnath,

 

It is hard to say why could this issue occur, but you can try fixing this error by going to configurations and re-saving AccountPage schema (please also note that in case you have several account edit page schemas (like UsrAccount1Page, UsrAccount2Page and so on)) and you need to re-save content of all those schemas (by clicking on "Save" button at the top left corner of schema editor https://prnt.sc/rdrops). Once done please relogin to the application and try to open edit page once again

 

Best regards,

Oscar

Oscar Dylan,

I was trying to build it on trial environment. I could not apply the steps you mentioned because it expired by the time.

But thanks for helping.

Ram

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In a process, I need to add a new activity, requesting that the target contact fills in a preconfigured page. When the activity is completed, the process will then resume with the data entered by the contact. Is it possible ???

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Dear Ricardo,

You can use user actions for this purpose. Use the "preconfigured page" element and use its parameters in next elements: https://academy.creatio.com/documents/technic-bpms/7-15/process-parameters#XREF_21532_Using_process

Angela Reyes,

Thanks for your reply. The problem is that I need to use the "pre-configured page" process element, and unfortunately it does not create an activity for the target user, just as the "user dialog" and the "perform task" elements do. It only creates a task notification on the right panel. So, if the user misses the right panel task notification (or deletes it) the process will never resume. 

Ricardo Bigio,

You can force the page to pop up and then ask the user to fill it in. You can also use "and" gateway to create task and page and then wait for both of them to complete

Angela Reyes,

That is exactly what I did (use the pre-configured page and the "and" gateway). The problem is that once the user deletes the notification on the right panel the pre-configured page cannot be reached via the task, am I right ? If so, The process will never resume even if the user updates the task to "completed"...

Ricardo Bigio,

How are users deleting the notification? 

Angela Reyes,

The users are not expected to do so, but as the task on the right panel shows the thrash basket, they can delete the pre-configured page task notification... besides, I would like to allow the users to monitor their tasks via the activities section, not via the right panel. The right panel can be full of other notifications, making it easy for the user to miss one of the pre-configured page tasks notifications. The solution using the "and" gateway helps, but it still requires that the user searches for the missed pre-configured page task notification on the right panel, as there is no link between the created user task and the pre-configured page task notification...

Ricardo Bigio,

Then you can use only activity and connect it to record that must be changed. You can create a task with a title like "Fill in the field" 

There is no other way, pre-configured pages and tasks are different objects. 

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#mjml
console
7.15_()
-Studio_Creatio
enterprise_edition_()

After recent upgrade I can't do anything with send email process block, after it's clicked console shows this error:

Any recommendations?

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Hi,

Check all update logs - this could happen if update is finished with errors. If there are no errors try to generate all source code and compile all in configuration. 

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error
json
7.15_()
-Studio_Creatio
enterprise_edition_()

After updating creatio from ver. 7.12 to 7.15.2, when I try to change a business rule on a page i get the following error:

Has anyone found a solution for this?

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Dear Bartosz,

Most likely you've done some modifications in the business rules through the page schema. The error 'Unexpected Token in JSON' indicates that your JSON code has a syntax mistake (wrong/redundant letter, symbol, etc.) In your case this symbol is "!". You can use your browser development tools to debug the code and find the error. You can also approach the support team via support@creatio.com to investigate the update issue in your particular environment. 

Regards,

Dean

I've found the error and if I remove it, than page lets me modify business rules normaly, but why I can't add an if to a filter data business rule?

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7.15_()
-Studio_Creatio
enterprise_edition_()

Hi,



I need help to write the formula for "  Net Amount " in a business process.

The business process is as below screenshot.

image.png

When I am trying to use Selection result in Formula popup  I am getting the following error: "Process element "Selection result" not found. "  

 

I need to apply a filter in Commission Rules Selection based on that "Net Amount will be calculated. 

The criteria are as below. "Using the [Distribution_Channel] in the policy register object, query the Commission Rules for that [Distribution_Channel] and cycle through each commission rule. Each rule represents a single Bill. Use the [Commission_Rules.Rate] and [Commission_Rules.Rate_Type] as an input in the formula.

IF [Commission_Rules.Rate_Type] = Percentage

Net Amount = [Base_Premium] x [Commission_Rules.Rate] ELSE

IF [Commission_Rules.Rate_Type] = Flat

Net Amount = [Commission_Rules.Rate] "



Thanks in advance.

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Hi All 

Please give me any idea how to write the formula for the above condition or suggest any other approach.

Dear Jitendra, 

For if statement in a formula you can use conditional operator :

https://docs.microsoft.com/en-us/dotnet/csharp/language-reference/operators/conditional-operator

However, unfortunately, you can't loop through records in the formula. To fulfill your business task you would need to use script task, selecting the needed Commission rules records, looping thorough them and creating Bills based on it. 

Here are academy articles that would help you with that: 

For selecting Commission rules with a filter

https://academy.creatio.com/documents/technic-sdk/7-15/introduction-13

https://academy.creatio.com/documents/technic-sdk/7-15/retrieving-information-database-select-class

For adding new Bill

https://academy.creatio.com/documents/technic-sdk/7-15/working-database-entity-entity-class

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Integer
7.15_()
-Studio_Creatio
enterprise_edition_()

How large of an Integer can an Integer field hold?  Is it a smallint, int, or bigint?

https://docs.microsoft.com/en-us/sql/t-sql/data-types/int-bigint-smallint-and-tinyint-transact-sql?view=sql-server-ver15

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Maximum value integer field can hold is 2147483647 and you can test in on your side as well - the system won't allow you saving numbers greater than 2147483647.

To add to what Oscar said, the SQL database type is int, but the restriction is also due to the .NET datatype in the entity, which is an Int32 (an Int32 has a +/- 2147483647 max size) https://docs.microsoft.com/en-us/dotnet/api/system.int32?view=netframew…

Ryan

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Oscar Dylan, Ryan Farley,

Thanks.  I've changed my field to String since the values are out of range.

is there any way to accept bigger values? in my case I'm working a project to manage public works, such as roads, dams, stadiums, etc., and the amounts are very large.

Also I saw I can introduce larger decimal values, this have no logic why I can introduce 52.437.560.581,00 and not 52.437.560.581? In the case of customer they didn't use decimals, price of the public works are Integer

Julio.Falcon_Nodos,

this is .Net Framework restriction and Creatio can't really do anything about it. They could only create a long datatype for big integers

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FilesAndLinks
7.15_()
-Studio_Creatio
enterprise_edition_()

Hello,

Is there any way to enable the user to download all attachments for a record as a packaged ZIP file? I have see other programs with the feature like "Download as ZIP" where it will take multiple files and zip them in a single file for download for the user.

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Hi Reid! 

We recently uploaded an application to the marketplace 

that allows you to download all the files of a section, example of an 

account, in a ZIP file. 

Check it here: https://marketplace.creatio.com/app/download-zip-button-creatio

Thank you

Regards

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lookup
look up default values
7.15_()
-Studio_Creatio
enterprise_edition_()

Can you set a default value for a lookup field? 

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Dear Heather,

Default values can be set via configuration for all replaced objects. For example if I want to set default Account for Orders I create replaced object for Order and and specify it in default value field: http://prntscr.com/qqg9kp. it can be selected from existing value, system setting or variable: http://prntscr.com/qqga4r. Please note that if selected default value is removed from the system it can lead to different issues so do not select values that can or will be deleted. 

Best regards,

Angela

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Signal
Throw_Signal
7.15_()
-Studio_Creatio
enterprise_edition_()

When using Throw signal, there is no way to specify the record Id the signal is associated with.  What record Id is sent in the signal? How do you make sure that it is the record Id that you need to send?

For example, the process below does not provide a record Id with the signal.

Throw Signal

 

 

 

 

 

 

 

 

 

Catch Signal

 

 

 

 

 

 

 

 

 

Result

 

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A subprocess works, but I'm trying to limit the processes running on the server, so, I want to hand off the processing and not keep the parent process running.

If you need to use signals and reduce the number of processes running in your system you need to use event sub-process in your process and as a result complete several tasks in terms of one process. You can read more about event sub-process element here.

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7.14_()
-Studio_Creatio
enterprise_edition_()

Hi,

I am trying to use Azure Active Directory as IDP SSO Provider and I have extended the user schema in Azure to track different custom attributes per user. These attributes get passed as claims in the SAML token. As part of JIT, I am now trying to map these claims/attributes from the SAML token directly to attributes of the contact as described in the article https://academy.creatio.com/documents/administration/7-15/setting-just-time-user-provisioning. The problem is while configuring the lookup "SAML field name converters to contact field name", under the column "Contact field name", I am unable to view the custom fields that I added to the Contact object. The field selection dropdown does't show the custom ones that I added. How do I resolve this?

Thanks in advance...

 

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Hello, 

Please compile all items in configuration and clear cache and cookies. After that you should be able to choose your custom column in a lookup. 

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