How to recover a deleted contact?

Like 0

Like

3 comments

Hello Artem,

 

If the contact was fully deleted from the system, it cannot be restored, sorry.

WHat if that contact was merged, instead of deleting of it? can we see merged record's information in somewhere? 

Ismet Sinan Ekici,

There is no such possibility in our system.

Show all comments

Hello,

I am looking for the name of the "Delete" button in the drop down list menu of a detail. Exactly like in the code below, but instead of the DataGrid delete button, I need the one that is in the detail menu.

define("UsrMyObjectSection", [], function() {

    return {

        entitySchemaName: "UsrMyObject",

        details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,

        diff: /**SCHEMA_DIFF*/[

            {

                "operation": "remove",

                "name": "DataGridActiveRowDeleteAction"

            }

        ]/**SCHEMA_DIFF*/,

        methods: {}

    };

});

 

Thank you!

File attachments
Like 0

Like

1 comments

The function on the detail that you're after is named "deleteRecords". That is what is called from the delete action menu. 

Ryan

Show all comments

Dear Community,

 

I am using EntityEventListener to update a connected record of a records before deleting it using the following method:

public override void OnDeleting(object sender, EntityBeforeEventArgs e)

But when deleting the record it says there is connected records, I think this is linked to the count I am doing to check the number of records that match a condition.

 

Here the full code :

[EntityEventListener(SchemaName = "Activity")]
public class ActivityEventListener : BaseEntityEventListener
{
 
        public override void OnDeleting(object sender, EntityBeforeEventArgs e)
        {
                base.OnDeleting(sender, e);
                Entity activity = (Entity)sender;
                var userConnection = activity.UserConnection;
	        var accountId = activity.GetTypedColumnValue<Guid>("AccountId");
                var activityId = activity.GetTypedColumnValue<Guid>("Id");
                int count = CountNumberOfActivityRdv(accountId, userConnection);
	        Guid ContactClientOuRepresentantNon = new Guid("f550b45d-093e-43ba-bdd1-bc0bd43c8e16");
 
	        if (count > 0)
	        {
                        var update = new Update(userConnection, "Account")
                            .Set("ContactClientOuRepresentantId", Column.Parameter(ContactClientOuRepresentantNon))
                            .Where ("Id").IsEqual(activityId.ToString());
                        update.Execute();
	        }
        }
 
        public int CountNumberOfActivityRdv(Guid accountId, UserConnection userconnection)
        {
	        int count = 0;
                var select = new Select(userconnection)
                        .Column(Func.Count("Id"))
                    	.From("Activity")
                        .Where("ActivityCategoryId").IsEqual("42c74c49-58e6-df11-971b-001d60e938c6")
                	.And("AccountId").IsEqual(accountId.ToString()) as Select;
 
                count = select.ExecuteScalar<int>();
 
	        return count;
        }

 

Do I have to clear the cache or set the select to null ?

Like 0

Like

8 comments
Best reply

Oscar Dylan,

 

I've done it differently, when deleting the activity I send a message with the accountId linked to the activity deleted, and I catch it in the account edit page to do the necessaries processing. I had no problem with this method. Here is the code I've made for the sake of it.

onActivityDeletedReceived: function(scope, message) {
                var sender = message &amp;&amp; message.Header.Sender;
                // make sure the message received is the one you sent
                if (sender === "ActivityDeleted") {
                 	 // if you sent some data with the message you can get it from the message Body
                    var MessageText = message.Body;
					var array = [];
                    var esq = Ext.create("Terrasoft.EntitySchemaQuery", {
                    rootSchemaName: "Activity"
                    });
                    // Add column with account name that refers to given account.
                    esq.addColumn("Id", "Id");
                    esq.addColumn("Account.Id", "AccountId");
 
                  	esq.filters.logicalOperation = Terrasoft.LogicalOperatorType.AND;
                  	var esqAccountFilter = esq.createColumnFilterWithParameter(Terrasoft.ComparisonType.EQUAL, "Account.Id", MessageText);
                  	var esqRdvFilter = esq.createColumnFilterWithParameter(Terrasoft.ComparisonType.EQUAL, "ActivityCategory.Id", "42c74c49-58e6-df11-971b-001d60e938c6");
					var esqRealiseFilter = esq.createColumnFilterWithParameter(Terrasoft.ComparisonType.EQUAL, "Status.Id", "4bdbb88f-58e6-df11-971b-001d60e938c6");
 
 
                  	esq.filters.add("esqAccountFilter", esqAccountFilter);
                  	esq.filters.add("esqRdvFilter", esqRdvFilter);
					esq.filters.add("esqRealiseFilter", esqRealiseFilter);
                    // Get entire record collection
                    esq.getEntityCollection(function (result) {
                        if (!result.success) {
                            // error processing/logging, for example
                            this.showInformationDialog("Data query error");
                            return;
                        }
                        result.collection.each(function (item) {
                           array.push(item.get("AccountId"));
                        });
                      	if(array.length === 0)
                        {
							this.set("ContactClientOuRepresentant", {value:"f550b45d-093e-43ba-bdd1-bc0bd43c8e16" , displayValue:"Non"});
							this.save({isSilent:true});
                        }
                    }, this);
				}
            },

Regards,

 

Arthur

Hello Arthur,

 

And which connected records does the system show you? Also what happens when you drop the select result to null?

 

Best regards,

Oscar

Oscar Dylan,

 

When the screen of the connected records pop-up and I click to check the records there is nothing.

 

Also, when I set the result to null the same thing happen.

 

Regards,

 

Arthur

Arthur Hertz,

 

What is the result of the 

 

select top 5 * from MultiDeleteQueue

order by CreatedOn desc

 

right after trying to delete a record (message column values needed)? Also what error message do you receive in the application logs?

 

Best regards,

Oscar

Oscar Dylan,

 

I've put the csv file of the request in the post and also in the application logs in the "MultiDelete.log" file it's telling me this :

 

Terrasoft.Common.DbOperationException: L'instruction DELETE est en conflit avec la contrainte SAME TABLE REFERENCE "FKPkYRMonMU4O22bg1UtAWBnc3Y8". Le conflit s'est produit dans la base de données "MetropoleGestion", table "dbo.Activity", column 'ActivityConnectionId'.

 

File link : https://linkintouch-my.sharepoint.com/:x:/g/personal/ahertz_linkintouch_fr/ETEWcqG_sjxBtWFBLG7w0N8B5kXRMSIcl8gmZNvtBY-UKw?e=GhYepw

 

Regards,

 

Arthur

Arthur Hertz,

 

And can you please perform this select:

 

select ActivityConnectionId from Activity where Id = 'Id of the activity you delete'

 

and

 

select Id from Activity where ActivityConnectionId = 'Id of the activity you delete'

 

?

 

Seems that this column is not empty for some activity and uses its value as a reference for the activity you delete. 

 

Best regards,

Oscar 

Oscar Dylan,

 

 

The first request ActivityConnectionId is equal to NULL and for the second one there are no records.

 

Regards,

 

Arthur

Arthur Hertz,

 

Then you need to connect your local app to the IDE and debug the execution of deletion in the Visual Studio. There is something with the delete that is provoked by the code you've developed and you need to debug this logic.

 

Best regards,

Oscar

Oscar Dylan,

 

I've done it differently, when deleting the activity I send a message with the accountId linked to the activity deleted, and I catch it in the account edit page to do the necessaries processing. I had no problem with this method. Here is the code I've made for the sake of it.

onActivityDeletedReceived: function(scope, message) {
                var sender = message &amp;&amp; message.Header.Sender;
                // make sure the message received is the one you sent
                if (sender === "ActivityDeleted") {
                 	 // if you sent some data with the message you can get it from the message Body
                    var MessageText = message.Body;
					var array = [];
                    var esq = Ext.create("Terrasoft.EntitySchemaQuery", {
                    rootSchemaName: "Activity"
                    });
                    // Add column with account name that refers to given account.
                    esq.addColumn("Id", "Id");
                    esq.addColumn("Account.Id", "AccountId");
 
                  	esq.filters.logicalOperation = Terrasoft.LogicalOperatorType.AND;
                  	var esqAccountFilter = esq.createColumnFilterWithParameter(Terrasoft.ComparisonType.EQUAL, "Account.Id", MessageText);
                  	var esqRdvFilter = esq.createColumnFilterWithParameter(Terrasoft.ComparisonType.EQUAL, "ActivityCategory.Id", "42c74c49-58e6-df11-971b-001d60e938c6");
					var esqRealiseFilter = esq.createColumnFilterWithParameter(Terrasoft.ComparisonType.EQUAL, "Status.Id", "4bdbb88f-58e6-df11-971b-001d60e938c6");
 
 
                  	esq.filters.add("esqAccountFilter", esqAccountFilter);
                  	esq.filters.add("esqRdvFilter", esqRdvFilter);
					esq.filters.add("esqRealiseFilter", esqRealiseFilter);
                    // Get entire record collection
                    esq.getEntityCollection(function (result) {
                        if (!result.success) {
                            // error processing/logging, for example
                            this.showInformationDialog("Data query error");
                            return;
                        }
                        result.collection.each(function (item) {
                           array.push(item.get("AccountId"));
                        });
                      	if(array.length === 0)
                        {
							this.set("ContactClientOuRepresentant", {value:"f550b45d-093e-43ba-bdd1-bc0bd43c8e16" , displayValue:"Non"});
							this.save({isSilent:true});
                        }
                    }, this);
				}
            },

Regards,

 

Arthur

Show all comments

In order to delete an address on Account page, I need to click Actions first, then press the Delete button.

 

I would like to use a hotkey for this. How could I do it? I've seen this question, but don't know how to adapt it to my needs. Should I modify the code of AccountPageV2 for this? How to get the selected address row?

Or maybe this improvement is already planned in Creatio's next releases?

Like 0

Like

1 comments
Best reply

Hello Yuriy, 



In order to implement the requested functionality please create a replacing module for "AccountAddressDetailV2" and override "onGridDataLoaded" method in it ( It's being called after rendering). 

In this method you can retrieve a detail's grid and get the DOM element from it. You can assign your own handler on it's keydown event whcih will call  "this.deleteRecords()" after pressing the needed button. 



Here is the example for the "Delete" button in "AccountAddressDetailV2":



define("AccountAddressDetailV2", [], function() {

    return {

        entitySchemaName: "AccountAddress",

        diff: /**SCHEMA_DIFF*/ [] /**SCHEMA_DIFF*/,

        methods: {

            onGridDataLoaded: function() {

                this.callParent(arguments);

                var grid = this.getCurrentGrid();

                var wrapEl = grid.getWrapEl();

                wrapEl.on("keydown", this.onKeyDown, this);

            },

            onKeyDown: function(event) {

                if (event.keyCode === event.DELETE) {

                    this.deleteRecords();

                }

            }

        }

    };

});



Kind regards,

Roman 

Hello Yuriy, 



In order to implement the requested functionality please create a replacing module for "AccountAddressDetailV2" and override "onGridDataLoaded" method in it ( It's being called after rendering). 

In this method you can retrieve a detail's grid and get the DOM element from it. You can assign your own handler on it's keydown event whcih will call  "this.deleteRecords()" after pressing the needed button. 



Here is the example for the "Delete" button in "AccountAddressDetailV2":



define("AccountAddressDetailV2", [], function() {

    return {

        entitySchemaName: "AccountAddress",

        diff: /**SCHEMA_DIFF*/ [] /**SCHEMA_DIFF*/,

        methods: {

            onGridDataLoaded: function() {

                this.callParent(arguments);

                var grid = this.getCurrentGrid();

                var wrapEl = grid.getWrapEl();

                wrapEl.on("keydown", this.onKeyDown, this);

            },

            onKeyDown: function(event) {

                if (event.keyCode === event.DELETE) {

                    this.deleteRecords();

                }

            }

        }

    };

});



Kind regards,

Roman 

Show all comments

Hi Team, 

 

Is there a way to keep a track of activities like who has deleted the order, invoices and accounts. How can we find who has deleted/edited the orders/accounts/invoices etc? Please let me know if there is any way to do it?

 

Thanks,

Gokul

Like 0

Like

2 comments

Dear Gokul, 

 

You can enable a change log to track the modification/deletion of data. Here is an academy page on the change log: 

https://academy.creatio.com/documents/administration/7-15/change-log

 

Dennis Hudson,

Thank you

Show all comments

How do I delete a column from an Edit Page? We have sections with unused or accidentally added columns that we want to clean up and not have visible in Edit Page or Mini Page.

Like 0

Like

2 comments

Dear Janine, 

If you want to just delete the field from the edit page you can just click X near the field in section wizard (http://prntscr.com/n3toyt). If you want to make the field invisible throughout the system you need to go to the configuration -> object, select this column -> all parameters (http://prntscr.com/n3tqlt) and set usage mode to 'None'

Best regards, 

Dennis

Dennis Hudson,

Thanks

Show all comments

Hi,

 

Is there a way to delete all of the data from any of the sections, say I want to delete all the accounts? I am looking for a way to delete all the records in the instance i.e. all the leads, accounts, contacts, any cases etc.

One way is to select all the records in particular section and then delete but when I do that, it brings out all the dependencies and therefore have to go into the records, or more dependencies to delete those records and it literally takes ages to delete them.

So I am looking for ways to refresh the instance, but not damaging or changing the packages and other settings in any fashion but just delete the records from the instance.

Regards,

AK

Like 0

Like

2 comments

Hello! 

Unfortunately, for now the only option is deleting records by selecting them all, deleting and dealing with the dependencies. You also can delete records using SQL Executor, however you would need to manually deal with the dependencies as well in this case. 

Best regards, 

Dennis 

Alright! Thanks.

Show all comments