sip | Community Creatio

Question

23:15 Jan 12, 2019

I would like to use telephone shortcuts within BPM to either integrate to our SIP based PBX or to allow the telephone text to use browser link method to integrate to the PC SIP client application.

Is it possible to just integrate BPM to a SIP based PBX, which for us, is the common 3CX platform?

In the user profile, I see configuration fields for SIP, but my testing has so far not been successful.

I am aware of the Webitel extension, but this does not work for us, as when a user is not logged in to BPM all calls to the user telephone extension get automatically routed to voicemail, which is not desired behaviour.

If this is not possible, can BPM be configured to not link to the internal telephony, but instead allow the telephone number fields to hotlink as a protocol shortcut link i.e. tel://0123445678? This therefore would allow me to configure the users browser to open the 3CX PC client application from the tel:// prefix protocol.

I am really desperate to get this working, so any help would be very much appreciated.

thanks

2 comments

Mark Roberts

12:58 Jan 16, 2019

I have successfully installed the Chrome Extension Click to Call by Thirdlane, which allows all telephone number links to populate the number in my 3CX PC client application.

Eugene Podkovka

16:30 Jan 16, 2019

You can create the functionality only by JS code. In order to do that you need to replace the "CtiPanelCTIBase" module (replacing client module) and override the method "onCallCustomer" in the subscription

this.sandbox.subscribe("CallCustomer", this.onCallCustomer.bind(this));

Please feel free to put a break point in the "onCallCustomer" method (chrome dev console), click on any "phone" button in the system and debug the functionality.

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Question

Experince integrating with some sip service

Julio Falcon at...

19:00 Feb 24, 2018

Hi all,

Somebody had some sucessfull experince integrating with some sip provider to could made calls using it?

Thanks in advance,

Julio Falcon

3 comments

Lisa Brown

01:52 Feb 25, 2018

Dear Julio,

A lot of your colleagues have integrated the sip-telephony successfully. I recommend you to check the Academy FAQ on integration and the connector available in our Marketplace that you may find useful.

Julio Falcon at...

16:53 Mar 07, 2018

Thanks Lisa, is there any way to connect with one of the most of IP SIP Providers without a connector?

Matt Watts

17:29 Mar 07, 2018

Dear Julio,

In order to be able to dial the external numbers you have to install a connector, since bpmonline does not have such functionality out of the box. In case you do not want to install one of the existing connectors you can develop your own.

You can read more about the phone integration in the article below:

https://academy.bpmonline.com/documents/lending/7-11/bpmonline-phone-integration-faq

Warm regards,

Matt

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