#queue | Community Creatio

Question

15:10 Dec 02, 2022

Hello Community

I have two queues(Sales queue,verification queue).When i change the dcm stage to Nurturing it is adding to sales queue and when i change the stage to Awaiting sale it is adding to verification queue as expected . But when i change the stage to Not interested it is not added to the sales queue. Is it possible to add two stages to one queue. If so let me know.

TIA.

File attachments

sales_0.png

DCM.png

3 comments

Kate Karpik

19:58 Dec 02, 2022

Hello!

Sure, you should change the filter in "Sales" queue.

You can select several stages by clicking on the lookup (simply click on "Nurturing") in the filter settings.

Please find the video on how to do it for the case stage here:

Best regards,

Kate

Pavan Manne

17:59 Dec 04, 2022

Hi Kate,

I have done the same, you can find it in the below image. But when the DCM stage is changed to Not Interested it is not adding to sales queue.

Kate Karpik

18:11 Dec 05, 2022

Hello Manne Pavan kumar,

Thank you for your feedback.

Please try restarting the queue to apply the filter.

For example, do the following:

1) Change the status to "Planned".

2) Save.

3) Change the status to "In progress"

4) Save.

Best regards,

Kate

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