Dear Antoine, 

Please contact our support team via an email: support@creatio.com and submit the support request so we could check it.

Please provide us with more detailed information on this issue in your letter and mention about the community post you have created on this issue. 



Thank you in advance.



Kind regards,

Roman

Hello Roman,

I have sent my request to support as requested.

Thank you.

Hello Antoine, 



Such situations occur when during a call the connection between TMS service and Asterisk is lost. TMS service restart is required to fix the issue. 



Best regards, 

Yurii.