Question
We are not receiving the messages sent to fb page in crm
16:51 Apr 18, 2022
Hi Community,
We have integrated our facebook page in Creatio as per this guide (https://academy.creatio.com/docs/user/setup_and_administration/base_int…). But we are not receiving the messages in CRM. Any idea whats missing?
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2 comments
19:15 Apr 18, 2022
Sorry to ask the obvious. Have you added users to the All agents queue? Also, are the users "active" in the chat panel? (green circle, not red, around the chat icon)
19:53 Apr 18, 2022
Ryan Farley,
Hi Ryan,
Thank you for your reply, yes we have added our user to the all agents queue
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