We are not receiving the messages sent to fb page in crm

16:51 Apr 18, 2022

Hi Community,

We have integrated our facebook page in Creatio as per this guide (https://academy.creatio.com/docs/user/setup_and_administration/base_int…). But we are not receiving the messages in CRM. Any idea whats missing?

2 comments

Ryan Farley

19:15 Apr 18, 2022

Sorry to ask the obvious. Have you added users to the All agents queue? Also, are the users "active" in the chat panel? (green circle, not red, around the chat icon)

Fulgen Ninofranco

19:53 Apr 18, 2022

Ryan Farley,

Hi Ryan,

Thank you for your reply, yes we have added our user to the all agents queue

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