Send email to contact on case status change BP is not triggered on Create/Update Case

Hi Community,

I just noticed when I am creating Case and updating Case status upon checking the process log, Send email to contact on case status change BP is not triggered. Any idea what causes the isse?

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Dear Fulgen,

As many other processes this process is hidden from Process Log. It will appear there only if it ends with error so absence of this process means that everything is fine. 

Best regards,

Angela

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