Portal License Issue
19:25 Jun 02, 2025
Hi there,
Can someone please help me understand how licensing works for external users (such as end users or customers), and how these licenses are being assigned automatically when they access the system?
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16:12 Jun 03, 2025
Hello,
External users (e.g. customers or partners) require specific license types like External B2B, External B2C, or Self-service — depending on their role and access needs.
Licenses for external users can be assigned automatically via role-based license distribution, but note:
They can't be part of the “All employees” role
Use dedicated roles (e.g. "Customers") and bind licenses to those
Please find below needed articles:
https://academy.creatio.com/docs/8.x/setup-and-administration/administr…
Thank you!
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