We have created a Section and related details in a seperate package. the compilation was successful. But when we tried to install the package in the trial instance it threw an error message saying "Collection item with unique identifier "{AE0E45CA-C495-4FE7-A39D-3AB7278E1617}" not found."
We had to refresh the local db and pull our packages from svn. When i tried installing the particular package it threw the same error of all the details and the section object itself saying "Collection item with unique identifier "{AE0E45CA-C495-4FE7-A39D-3AB7278E1617}" not found."
We analysed the issue and found out that the base object ID is not available. When we viewed the section object it shows the below error.We see that there is no parent object for the created object. So it affects all the related details of that object. (image.png)
When we tried adding the parent object, a buggy screen shows up with the inherited columns on top without nesting and the object is displayed below as shown in the screenshot below (image1.png)
We would like to know what leads to such a situation.
Kindly help us with it asap.
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What are the dependencies of your package? It sounds like the package dependencies are not correct. Typically, for most packages, to be able to use base objects in the out of the box systems, your package needs to have the following dependencies:
- SalesEnterpriseSoftkey_ENU
- MarketingSoftkeyEnu
- ServiceEnterpriseSoftkey
Is this different than what your package dependencies are or does your package have a dependency that doesn't exist on the target server?
Dear Sri,
First of all please check that you are installing the package on the site with the same or superior installation package (Sales, Marketing, etc.) and same or higher version of the instance. Also, as Ryan's written, please check the dependencies of your package.
You can try to install the package using Installed applications in the system designer so you would be able to see the full installation log.
Best regards,
Dennis