What is the best filter to be able to measure the time for first response. I imagine it would be the time between the first and second record on the case lifecycle?
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15:32 Jan 03, 2025
Dear Ashleigh,
We are currently preparing an answer to your question in response to the following community query:
Measuring First Contact Resolution Case.
Please follow the feed at the provided link, and we will keep you updated with further information.
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